Privacy policy

When you use Tumble we collect the information you give us directly — your name, email, phone number, delivery address, and any preferences or notes you add to a pickup. We also collect payment details through our payment processor; we do not store full card numbers on our servers.

We collect basic device and usage data such as browser type, IP address, and pages visited. This helps us keep the service secure and understand how people use it.

• To schedule, complete, and follow up on your pickups.
• To process payments and send receipts.
• To communicate with you about your service or account.
• To improve our operations and respond to support requests.
• To comply with legal obligations.

We do not sell your personal information.

We share information only with the people and systems we need to run the service: our drivers and laundry partners (so they can complete your pickup), our payment processor (so we can charge your card), and other essential service providers like email and text-message vendors. We may also share information when required by law.

We protect your information with industry-standard practices, including encryption in transit and at rest. No system is perfectly secure, but we take reasonable steps to prevent unauthorized access.

You can ask us for a copy of your data, ask us to correct anything inaccurate, or ask us to delete your account. Email hello@tumble.com.

We use basic cookies to keep you signed in and measure site usage. You can disable cookies in your browser, though some features may stop working.

We may update this policy from time to time. Material changes will be communicated by email or in-product notification before they take effect.

Questions about privacy? Email hello@tumble.com.